Cancellation is only possible if your order has not been shipped yet. If you wish to cancel your order, toggle to your order history and click “cancel” for the order(s) you wish to cancel. You will get a confirmation message within 30 minutes. For prepaid orders, the order amount shall be refunded back to your original mode of payment within 2-5 business days. Feel free to contact our customer support at [email protected] for further support.

RETURN, REPLACEMENT AND REFUND

All Products ordered from the Website and successfully delivered to the User by Klr.Fit may be returned to Klr.Fit in accordance with the terms contained in the respective policy.
However, no Products will be accepted by Klr.Fit if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
In case of returns/Exchange:

• Return/Exchange should be initiated within 12 days of order delivery.
• The tags on the product should be intact.
• The product should be unused and in an undamaged condition.
• The item needs to be returned along with the original packaging.
  If the user wants to return the product within 12 days from the delivery date and Klr.Fit does not offer pickup of the items, then user can return the package using any courier service of his/her choice.
  Kuickfit Engineered Nutrition LLP, F-425, Industrial Area Phase 8B, Mohali S.A.S Nagar, Punjab – 160071, India.

How can I Self-Ship the product to Klr.Fit?

You will need to self-ship the return item via any reliable courier partner. Please ensure to place the invoice in the package. For all returns, customer will have to bear all the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via email to [email protected]. The courier bill/receipt should satisfy the following conditions for successful processing:

• It should capture the weight of the return package.
• Residential/office address, destination address, shipment date, and other details should be mentioned.
• The information on the receipt should NOT be edited/over-written.
• This is subject to your returns being inspected and successfully processed upon receipt at our end.

What should I do if I receive a Damaged item, wrong product or missing units in my order?

• If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at [email protected] or call on +919287000008 within those 48 hours (excluding gazetted holidays & Sunday). You will have to self-ship the product to the following address:
  Kuickfit Engineered Nutrition LLP, F-425, Industrial Area Phase 8B, Mohali S.A.S Nagar, Punjab – 160071, India.
  and then after successful inspection we will issue either a full/partial refund or a different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 12-day return policy won’t be applicable in these kinds of cases.
• In case, the claimed shipment was not delivered to Klr.Fit or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the Klr.Fit may lead to no refund/exchange being issued to the User. The User waives any claims against Klr.Fit in this regard.
• Courier charges will not be refunded and user will have to bear the charges.
• Klr.Fit will not be liable for the products returned by mistake. In circumstances where a product not belonging to Klr.Fit is returned by mistake, Klr.Fit is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
• All Products ordered by the User shall be eligible to be replaced in accordance with the Klr.Fit’s replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website.
• Refund, if any, shall be made within 12 working days of the receipt of the returned product by KLR.FIT, at the same issuing bank through which the Product was purchased.
• For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
• All refunds shall be made in Indian Rupees only.